Frequently Asked Question
What do I do if it says my account is locked?
Last Updated 2 years ago
If you get an error while logging in about your account being locked, this means your password was entered incorrectly too many times. You will need to send an email to [email protected] from the email address tied to your account and we can unlock your account. If you don't know your password, you will need to do a password reset after getting your account unlocked by clicking on Forgot Password?, entering your email address on the next screen, clicking on the reset link that will be sent to you, and finally setting your password.